Thursday, December 17, 2009

Happy Holidays - Looking Forward to 2010

Print Friendly and PDF2009 is nearing its close, and here at we're getting ready for an even better year in 2010! We've decided to put together an evaluation of our positives, and make some resolutions for the year to come.

We've received a lot of feedback from our customers. Here are Ten Things You Love About

1. Hassle Free Commerce. does not hound you with follow up emails and promotions. We respect your privacy and believe that you'll call on us when YOU want our services or support.

2. Largest Selection. is constantly expanding inventory to meet your needs. To date, there are over 4,000 unique items on our site.

3. Customer Service. strives to maintain the same excellent service record for ALL our customers, big or small. Whether you're purchasing a few ink rollers or hundreds of thousands of labels, we're doing our best to earn your business.

4. Quick Turnaround. has the industry's best turnaround times on virtually any item found on our site. Our customers know they can count on us to have their solution in hand at the first opportunity. Whether it is a rush or standard order, we deliver.

5. Shipping Promotions. has free shipping on hundreds of items store-wide. We're happy to say your reaction has been overwhelmingly positive.

6. Instruction and Support.
This year, Our YouTube Channel has received over 15,000 viewings of our instruction videos. Our product specification sheets have been downloaded over 50,000 times. Our Live Support chat went online in late November, and already is becoming a popular method to communicate directly with our visitors.

7. Security. now is happy to have 256 bit encryption certified by GeoTrust True BusinessID with Extended Validation. You'll most likely notice a green address bar on many browsers. This is a testament to our commitment to your privacy and security. We want you to feel good about shopping with us.

8. Mistake Free Shopping. has a drill down style online catalog which cuts down on errors for our shoppers. You're looking at only 1 item at a time eliminating confusion and mistakes. Our customers appreciate this setup because what you see IS what you get.

9. People.
Behind our website are dozens of people and many experts working hard to deliver on our mission to provide our customers with the products THEY need. We're not pushing a particular brand. We stand behind you, ready to provide the support YOU need.

10. Lowest Prices.
We still maintain a constant vigilance to provide the lowest prices on virtually every product on our site. We know that your bottom line is a top priority. At we're working every day to lower your costs on the items you need.

Here our our resolutions for 2010.

1. More Products.
We will continue expanding our inventory, we're committed to
adding products at a higher pace. You will see more products, more options and more lines of products.

2. Fewer Backorders.
Not only will we have more products, but we're adding to the amount of rolling inventory we have. We love our customers and want them to lean on us, so we'll be stocking more printers, pricers, and labels than ever!

3. More Support.
Our YouTube Channel will carry more instruction videos, and soon we'll carry a featured product video each month! We want you to learn more about our products as well as tips and tricks to make YOUR job easier.

We will have live chat active more often. If you need help, we will be there for you!

We're expanding our call-in center for service and support.

4. Even Lower Prices.
We will continue to evaluate our prices on thousands of items every day. We know the economy is tough for businesses big and small, and your satisfaction is our priority.

5. A Better Website.
We're working to update our website, clean out errors, and add improvements to make your experience even better.

6. New Product Lines.
We're adding to our site new product lines. Some of these include:
  • Packaging/Shipping Materials
  • Retail Store Displays/Fixtures
  • Configurable Custom Tags
  • Configurable Custom Labels
7. Live Feedback and Product Reviews.
We want you to know more about the products we have on our site. We're going to be integrating a product review and rating system. This is your chance to help yourself and others in choosing the best solution. We know the products we offer can often be complex or confusing. Which label gun is the right one for my needs. What are others doing with this product an
d many more questions will be answered.

8. Embedded Resources.
We want to make it even easier for you to have the information you need in one place. We're going to embed our product videos, brochures, downloads, templates and much more, and they will all be available on the product's page.

9. Streamlined Returns.
We now have a dedicated Returns department. We know that buying online is difficult and we want you to feel secure. We're doing even more to help you turn back the clock on a mistaken purchase, we can now refund your unopened purchases up to 60 days from your purchase date on most of our items. For more information, review our Return Policy.

10. Renewed Commitment to Our Mission. will continue to provide the best customer service, a quick and surprisingly easy access to top management, and a focus on doing everything possible to please our customers.