Price Gun Repairs

Did you know that KENCO has a full service warranty and out-of-warranty repairs department. To find out how to have your price gun repaired, click here.

KENCO.tv

A great resource for our customers and end users.

Price Gun Care and Maintenance - Best Practices

These simple tips and ideas can add 20-50% to the life span of your pricing gun.

My Heart Bleeds

Using a Primera Label Printer and Printing a Bleed in Illustrator, Photoshop or NiceLabel

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Thursday, April 26, 2012

Price Gun Care and Maintenance - Best Practices

In today's workplace, everyone is trying to save a few dollars and lower overhead costs. Sometimes this involves getting a longer life span from your business assets. To this end, we've come up with a few tips and practices to make that price gun last a little longer. Certainly, not every idea here works for every type of price gun, but as a whole, you may find that by following this simple guide, you can add 20-50% to the life span of your pricing gun.

General Use Practices

Use the lanyard wrist strap

Most price guns come with one. Dropping a pricing gun is never a good thing, if it is a metal framed gun, like the TOWA brand guns, it will cause the frame to bend out of shape. Other models, can crack or lose an important part (like a spring). And in some models, the ink roller would come loose inside and get jammed inside the mechanisms.

Store in a cool relatively humid location

Some environments cause the ink rollers and pricing bands to dry out, some symptoms include flaky material on the label after application, or yellowed or grayed bands in the price dial window. For optimal life span of both the ink roller and the pricing bands, keep your pricing gun in a controlled environment. Some locations to avoid: Direct Sunlight, Heated (Over 90F) or Cooled (Below 46F) Locations. De-Humidified Locations. Areas with high Sea Salt like beachfront shops etc., should keep the guns after use stored in a ziploc bag or equivalent container to prevent corrosion of metal parts.

Replace the Ink Roller (Early and Often)

An ink roller will have a lifespan of about 3 months or 10,000 impressions (whichever comes first). Make sure you replace your ink roller to prevent the microscopic dry fibers in the ink roller from getting into the microscopic holes in the print head bands.  If the print head bands get filled with fibers from the ink roller and not ink, it will cause a bloating effect.[1]

Loading

Instructions and Tutorials

There are some great resources including printed instructions and video tutorials available at www.kencostore.com or www.kenco.tv for helping you load and use your gun.

Don't Force it.

If it seems that there's extra force required, generally it means that a step was missed in loading or maintaining.  Stop immediately and try something else.

Cleaning

The Print Head

Once in a while, you may need to remove extra fibers or dry ink blotches from some of the numbers on the application side of the print head bands.  To do this, we recommend a solution of 1/10 dish soap and 9/10 water, and a soft bristled toothbrush.  Dip the brush in your soapwater solution, and brush gently in a circular motion the numbers like 4, 6, 9, and 0.  other numbers generally won't need this treatment, but on some models you can brush in a vertical direction.

Interior Mechanisms

Pricing labels will cause build up of adhesive on various moving and stationary parts of the interior and exterior of the pricing gun.  Not all adhesive removers are the same.  Avoid using corrosive products like goo-gone because it will wear away the plastic and rubber parts of your price gun.  Instead go with gentler products like rubbing alcohol or dish soap.  For picking at hard to reach locations, try to use wood or plastic toothpicks.

Footnotes
[1]Bloating Effect - This is a common problem for print head bands, caused by 2 major factors: 1. Microscopic Paper and Ink Roller Fibers getting trapped in the porous rubber printhead bands. 2. Repeated use of specific price points. (example  $X.99  where X changes but the other characters don't.  This causes the most used bands to exhibit the natural bloating that occurs over time to happen only to some and not all characters equally.

Thursday, December 17, 2009

Happy Holidays - Looking Forward to 2010

2009 is nearing its close, and here at KencoStore.com we're getting ready for an even better year in 2010! We've decided to put together an evaluation of our positives, and make some resolutions for the year to come.
We've received a lot of feedback from our customers. Here are Ten Things You Love About KencoStore.com.

1. Hassle Free Commerce.
KencoStore.com does not hound you with follow up emails and promotions. We respect your privacy and believe that you'll call on us when YOU want our services or support.

2. Largest Selection.
KencoStore.com is constantly expanding inventory to meet your needs. To date, there are over 4,000 unique items on our site.

3. Customer Service.
KencoStore.com strives to maintain the same excellent service record for ALL our customers, big or small. Whether you're purchasing a few ink rollers or hundreds of thousands of labels, we're doing our best to earn your business.

4. Quick Turnaround.
KencoStore.com has the industry's best turnaround times on virtually any item found on our site. Our customers know they can count on us to have their solution in hand at the first opportunity. Whether it is a rush or standard order, we deliver.

5. Shipping Promotions.
KencoStore.com has free shipping on hundreds of items store-wide. We're happy to say your reaction has been overwhelmingly positive.

6. Instruction and Support.
This year, Our YouTube Channel has received over 15,000 viewings of our instruction videos. Our product specification sheets have been downloaded over 50,000 times. Our Live Support chat went online in late November, and already is becoming a popular method to communicate directly with our visitors.

7. Security.
Kencostore.com now is happy to have 256 bit encryption certified by GeoTrust True BusinessID with Extended Validation. You'll most likely notice a green address bar on many browsers. This is a testament to our commitment to your privacy and security. We want you to feel good about shopping with us.

8. Mistake Free Shopping.
Kencostore.com has a drill down style online catalog which cuts down on errors for our shoppers. You're looking at only 1 item at a time eliminating confusion and mistakes. Our customers appreciate this setup because what you see IS what you get.

9. People.
Behind our website are dozens of people and many experts working hard to deliver on our mission to provide our customers with the products THEY need. We're not pushing a particular brand. We stand behind you, ready to provide the support YOU need.

10. Lowest Prices.
We still maintain a constant vigilance to provide the lowest prices on virtually every product on our site. We know that your bottom line is a top priority. At KencoStore.com we're working every day to lower your costs on the items you need.





Here our our resolutions for 2010.

1. More Products.
We will continue expanding our inventory, we're committed to
adding products at a higher pace. You will see more products, more options and more lines of products.

2. Fewer Backorders.
Not only will we have more products, but we're adding to the amount of rolling inventory we have. We love our customers and want them to lean on us, so we'll be stocking more printers, pricers, and labels than ever!

3. More Support.
Our YouTube Channel will carry more instruction videos, and soon we'll carry a featured product video each month! We want you to learn more about our products as well as tips and tricks to make YOUR job easier.

We will have live chat active more often. If you need help, we will be there for you!

We're expanding our call-in center for service and support.

4. Even Lower Prices.
We will continue to evaluate our prices on thousands of items every day. We know the economy is tough for businesses big and small, and your satisfaction is our priority.

5. A Better Website.
We're working to update our website, clean out errors, and add improvements to make your experience even better.

6. New Product Lines.
We're adding to our site new product lines. Some of these include:
  • Packaging/Shipping Materials
  • Retail Store Displays/Fixtures
  • Configurable Custom Tags
  • Configurable Custom Labels
7. Live Feedback and Product Reviews.
We want you to know more about the products we have on our site. We're going to be integrating a product review and rating system. This is your chance to help yourself and others in choosing the best solution. We know the products we offer can often be complex or confusing. Which label gun is the right one for my needs. What are others doing with this product an
d many more questions will be answered.

8. Embedded Resources.
We want to make it even easier for you to have the information you need in one place. We're going to embed our product videos, brochures, downloads, templates and much more, and they will all be available on the product's page.

9. Streamlined Returns.
We now have a dedicated Returns department. We know that buying online is difficult and we want you to feel secure. We're doing even more to help you turn back the clock on a mistaken purchase, we can now refund your unopened purchases up to 60 days from your purchase date on most of our items. For more information, review our Return Policy.

10. Renewed Commitment to Our Mission.
KencoStore.com will continue to provide the best customer service, a quick and surprisingly easy access to top management, and a focus on doing everything possible to please our customers.

Thursday, October 15, 2009

Introducing Our New Polyester Materials

We are excited to announce the addition of two new materials on our website designed specially for the Primera LX810 and LX400 printers.

The first material is our new Gloss Polyester material. This material has a polyester, fully synthetic, bright white, gloss face sheet with permanent, general purpose adhesive. It adheres well to almost all clean surfaces and is highly resistant to abrasion and highly water and weather resistant.

The second material we are now offering is our Clear Gloss Polyester material. This material has an optically transparent (see through), fully synthetic, glossy face sheet with permanent, general purpose adhesive. It adheres well to almost all clean surface. Highly resistant to abrasion and highly water and weather resistant.

We recommend when using these new materials, use reduced saturation settings in LX-Series printer driver software.

Please email sample.pack@kencostore.com, if you would like some pre-printed samples of these materials.
Visit our website http://www.kencostore.com/PrimeraLabels.aspx for more information on these materials and a list of sizes available

Tuesday, September 15, 2009

Free is always better

KencoStore.com is proud to announce our latest site-wide update. We now have the ability to offer FREE SHIPPING on many popular items.

Many items across our site are marked for free shipping. Thanks to our new tier pricing system, we are now offering free shipping on thousands of items on our site.

Free shipping would be indicated to the right of each price in cases where it applies. Simply purchase the quantity of the item that qualifies, and proceed to checkout. You will not be charged shipping for those items.

Note:

If you have items that qualify with items that do not qualify, during checkout, the items that are marked free will not be added to the total weight of your package being calculated by our shipping system.

At KencoStore.com we strive to make your shopping experience the best in our industry.

Thursday, July 16, 2009

Primera Updates

We've begun a large overhaul of our Primera Section on our site today. You'll notice that along with some new materials and sizes, the structure has changed a bit. Now you simply browse by:

Printer Model > Shape > Size > Material

We will soon have a complete list of available sizes at this address:

http://www.kencostore.com/PrimeraLabels.aspx

Thursday, June 11, 2009

Zebra Desktop Ribbons

We've just added 5 new products for those of you using the Zebra Desktop Printers. Make sure to check out our new section. Located under Zebra Labels Tags & Ribbons.

Here are some links

800132-001
800132-002
05319GS06407
05319GS08407
05319GS11007

Template Changes

We're making some small changes to the way our site looks. Some new features will include an alphabetical left menu, easier reading of page sections. Pricing and add-to-cart buttons before the fold.

We've heard your feedback and are constantly working to improve our site, the way it looks and the organization of products in categories.

Thank you to all our feedback contributors. Remember that we work hard to make our site as error free as possible. Keep up the good work everyone.